Polish Customer Support Expert

Polish Customer Support Expert

Accommodation: Free company-provided shared apartment (utilities included)

About the Role

Join an international customer support team for the Ascendi project, based in Porto. You will provide professional support to Polish-speaking customers, ensuring high-quality service, accurate solutions, and efficient issue resolution. This is an excellent opportunity to gain experience in a structured, supportive environment with opportunities for career growth.

• Provide professional customer support via phone and email
• Assist customers with service-related inquiries and case resolution
• Deliver accurate, solution-oriented assistance
• Maintain detailed records of customer interactions
• Collaborate with internal departments to resolve issues efficiently
• Follow internal processes and quality standards

• Native or fluent Polish
• Good command of English (B2 level minimum)
• Strong communication and problem-solving skills
• Customer-focused mindset with attention to detail
• Adaptability to different tools and digital systems

• 40-hour work week
• 8-hour shifts, Monday to Friday (rotational shifts may apply)

• Free shared accommodation (utilities included)
• Holiday and Christmas bonuses
• Meal allowance via tax-exempt debit card
• Health insurance from day one
• Structured onboarding and training
• International, supportive team environment

• CV Screening
• Short interview