Customer Support Representative

apartmentEssence Coaching Group placePorto calendar_month18/03/26

Customer Support Representative (Polish + English)

Location: Porto, Portugal
Salary: €1,300 gross/month

Work Model: On-site

About the Role

We are looking for a Polish-speaking Customer Support Representative to join a dynamic international team in Porto. In this role, you will be the first point of contact for customers, ensuring a smooth and positive support experience.

Key Responsibilities

Handle inbound calls, emails, and chats in a professional manner
Provide clear, accurate, and timely support to customers
Identify issues and deliver effective solutions
Ensure high levels of customer satisfaction and service quality
Meet performance targets (KPIs) and maintain quality standards
Work closely with internal teams when required

Requirements

Fluent Polish (C1/C2)
Good English (B2+)
Strong communication and problem-solving skills
Customer-focused mindset with a positive attitude
Ability to work in a fast-paced, team-oriented environment

What We Offer

Competitive salary package (€1,300 gross/month)
Paid training from day one
Opportunity to work in a multicultural, international environment
Career development and growth opportunities
Experience in a globally connected workplace

Why Join?

Live and work in Porto, one of Europe's most vibrant and affordable cities
Build valuable international customer service experience
Be part of a supportive and diverse team

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