Inbound Customer Care Specialist — Porto Relocation Package
NORTHBRIDGE/Talents Porto
Location: Porto, Portugal
Work Model: On-Site
Language Required: Polish + English
Schedule: Details confirmed at interview
Start Date: 13 April 2026
Work Model: On-Site
Language Required: Polish + English
Schedule: Details confirmed at interview
Start Date: 13 April 2026
Contract: 12-month fixed term → Permanent after 2 years
Salary: Base × 14 payments | Meal allowance 7€/day | Total package ~1,307€/month gross (without apartment) or ~1,107€/month (with apartment benefit-in-kind)
Bonus / Extra: Performance-based productivity bonus (project-dependent)Relocation: Accommodation support provided
About the Role
Join the Polish-speaking inbound customer care team in Porto, working for a major infrastructure and mobility services company. This is a structured, professional customer support role dealing with inbound queries in Polish. Porto is one of Portugal's fastest-growing cities for international talent, offering a lower cost of living than Lisbon and a strong quality of life.Accommodation support including an apartment option is available for candidates relocating.
What You Will Do- Handle inbound Polish-language customer queries via phone and digital channels
- Provide information, resolve issues, and escalate where necessary
- Follow structured scripts and compliance guidelines
- Meet daily KPIs including CSAT and quality scores
- • Document all customer interactions accurately
- Participate in team briefings and ongoing training
- • Polish
- English
- • High school diploma (mandatory)
- Customer service experience is a plus
- Comfortable with an inbound call centre environment
- • EU ID or valid Portuguese residence permit
- • Available to start 13 April 2026
- Meal allowance 7€/day (tax-exempt, paid via card)
- Christmas and Holiday allowances paid monthly
- • Health insurance from day one
- Apartment option available
- • Paid training from day one
- Porto — lower cost of living than Lisbon
- • 12-month contract → Permanent after 2 years
Porto
Detalhe da Oferta:
We are recruiting a Polish-speaking Customer Care Specialist to join an inbound support team based in Porto. This is a client-facing role within a dynamic and structured environment, ideal for someone with strong communication...
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Location: Porto, Portugal
Work Type: On-site
Start Date: 13 April 2026
Job Description
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