Polish-speaking Customer Support - Relocation to Portugal

This is a fantastic opportunity to be part of a high-energy, customer-focused team in a dynamic and growing sector.

Your Role:

• Provide exceptional customer care and support to clients in the transport infrastructure industry.
• Handle inbound inquiries through multiple channels (phone, email, and chat) with a focus on delivering high-quality customer service.
• Assist customers with their questions, issues, and service requests, ensuring a seamless and positive experience.
• Maintain accurate and up-to-date records in the CRM system.
• Collaborate with internal teams to resolve customer issues and continuously improve processes.
• Act as a trusted point of contact for customers, ensuring their needs are met promptly and professionally.

Your Qualifications:

• Fluency in Polish (C2 level) and a good command of English (B2 level).
• Experience in customer support or customer care roles, preferably in a technical or infrastructure-related field.
• Excellent communication and problem-solving skills, with a customer-centric mindset.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks.
• Strong computer literacy and the ability to quickly learn new tools and systems.
• Team player with a positive attitude and a commitment to providing outstanding service.

The Offer:

• Permanent contract with a full-time schedule
• Comprehensive paid training program to get you up to speed on tools, products, and customer engagement best practices.
• Health insurance from day one.
• Meal allowance provided monthly.
• Holiday and Christmas bonuses included in the package.
• Modern office facilities in Porto with a cafeteria, lounge areas, and excellent public transport connections (Metro, Train, Bus).
• International, multicultural work environment with opportunities for career growth.
• Relocation support available, including accommodation in company apartments if required.

Accommodation: Paid €200/month (gross)

We are looking for junior profiles who are eager to start their career in the transport infrastructure field and provide top-notch customer care!