Customer Service Agent with French

apartmentAccenture placeLisbon scheduleIntegral calendar_month09/08/25

Description: We’re looking for a proactive and empathetic Customer Service Agent to join a fast-paced, innovative company operating at the forefront of the digital finance industry. In this role, you’ll support German-speaking customers via phone, messaging, and email, helping to ensure a seamless and secure user experience.
Requirements:

Minimum Qualifications:

Highschool Diploma (12th Grade) with a Certificate minimum - mandatory
English and French Level C1/C2 - mandatory
Experience with different channels of support, including voice, email and messaging (at least 1 year of experience in one of the above)
Strong interpersonal, analytical, and communication skills
Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
Detail-oriented with strong customer focus

Preferred Qualifications:

Any Graduate degree (BA, B.Com, B.Sc, etc)
Experience working in a FinTech/Crypto environment/company
Strong problem-solving and decision-making abilities
Ability to multitask, prioritize, and manage time effectively
Familiarity with customer relationship management (CRM) systems and practices
Interest in the crypto economy

Offer:

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