IT Ticketing & Support Administrator
Human Profiler Lisbon
With over a decade of experience in talent recruitment, Human Profiler is a consultancy specialized in IT Outsourcing and the selection of qualified profiles. We track trends, anticipate needs, and align talent with the right challenges through agility, closeness, and a personalized approach.
We are currently looking for a IT Ticketing & Support Administrator to our client team.
Main responsibilities- Lead workplace IT and meeting-room collaboration support.
- Deliver top-tier VIP/executive support with seamless user experience.
- Coordinate with suppliers and technical teams to resolve issues fast.
- Prioritize tasks effectively in high-demand, mission-critical situations.
- Communicate clearly and solve problems proactively.
- Thrive in dynamic, high-pressure environments.
- 2–5 years in operational IT support with exposure to end users and critical systems.
- Hands-on experience in advanced support, supplier coordination, and workplace/collaboration solutions.
- Strong user-focus with dedication to service quality.
- Experience supporting executives or VIP users.
- Ability to coordinate with multiple stakeholders and technical teams.
- Excellent organizational skills and priority management.
- Outstanding communication and problem-solving abilities.
- Flexibility and composure in critical operational contexts.
From application to team integration
The first contact is made by phone or videoconference, during a dedicated moment to better understand the candidate’s professional background and motivations.During the integration phase, close and consistent support is ensured to foster continuous development and smooth adaptation to the new team.
To apply for this opportunity, please send an updated CV with the IT Ticketing & Support Administrator to recrutamento@humanprofiler.com.
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