Portuguese Speaking Customer Service for E-commerce in Greece - Paid Relocation
Patrique Mercier Recruitment JP Porto
Join Patrique Mercier Recruitment JP in the beautiful country of Greece as a Portuguese-speaking Customer Service Representative for a leading e-commerce platform! This exciting opportunity comes with paid relocation, giving you the chance to live and work in a vibrant environment while assisting customers with their online shopping experience.
In this role, you will handle inquiries, provide support, and resolve issues for Portuguese-speaking clients, ensuring they enjoy a seamless shopping experience. If you are passionate about customer service and are eager to embrace a new adventure, we want to hear from you!
Responsibilities- Provide outstanding customer service to Portuguese-speaking clients via phone, email, and live chat.
- Address customer inquiries related to orders, product information, and shipping details efficiently.
- Resolve customer issues and complaints with a focus on achieving high satisfaction levels.
- Document all customer interactions accurately in the company’s CRM system.
- Stay informed about the e-commerce platform’s offerings and policies to provide accurate assistance.
- Collaborate with team members to enhance and streamline the customer service process.
- Participate in training sessions to keep up with product knowledge and service enhancements.
- Fluent in Portuguese, both written and spoken; proficiency in English is required.
- Exceptional communication and interpersonal skills with a strong customer-oriented mindset.
- Ability to thrive in a fast-paced, dynamic work environment.
- Excellent problem-solving skills and attention to detail.
- Previous experience in customer service, especially in e-commerce, is preferred.
- Familiarity with CRM systems and customer support platforms.
- A positive attitude, adaptability, and enthusiasm for helping customers.
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
- Professional growth & development opportunities.
- Competitive performance bonuses.
- Competitive (Greek) monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Referral Program: Bring your friends and receive great bonuses!
- Free Greek language courses.
- Work for a Great Place to Work-Certified Company.
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