Customer Service agent in Dutch (M/F) - Porto, Por

• garantir que cada oportunidade respeita os princípios da diversidade e da igualdade de oportunidades, unindo empresas e pessoas para um futuro comum. O nosso objetivo social é garantir a igualdade de oportunidades e de acesso ao mercado de trabalho, com o objetivo de alcançar a inserção social e laboral de pessoas com deficiência (grau igual ou superior a 60%). Em cumprimento do sistema de quotas imposto pela Lei n.º 4/2019, de 10 de janeiro e nas suas medidas de ação positiva. Oferta: Are you looking for your next adventure abroad? What about moving to Portugal?

• known brands.

• Maintain a positive, empathetic and professional attitude towards customers;
• Respond promptly to customer inquiries;
• Communicate with customers by calls, tickets, emails or messages;
• Know the product/service well;
• Process customer requests and complains;
• Track, document and retrieve information in call tracking database;
• Increase customer loyalty by delivering a seamless experience.

• Have a proficient or bilingual level of Dutch, and advanced level of English;
• Have 6 months – 1 year of customer service experience;
• Have call center experience;
• Are living in or willing to relocate to Portugal;
• Have flexibitity in terms of shifts;
• Have effective communication skills and customer care skills – ability to listen and understand the customers needs;
• Have strong computer navigation skills;
• Have good disposition to work in a customer service environment.

• Full time schedule of 40 hours per week, with rotative schedule, with break established per law.

• High School.

• Proficiency in Dutch;
• Proficiency in English.

Alvará nº 712/13 de 17 de Julho.