Customer Service Agent to Lisbon, Portugal!
Description: Are you ready to represent a leading Nordic streaming platform and support Danish-speaking users from Lisbon? Our client is looking for a Danish Customer Support Specialist to join their international team in Portugal.
Join a dynamic project within the entertainment and streaming industry, assisting customers across multiple channels while ensuring a seamless viewing experience. Benefit from paid training, relocation support, and the opportunity to grow within a global customer experience environment.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?- Handle customer inquiries via voice, email, chat, and social media
- Guide users through account registration and sign-in processes
- Troubleshoot streaming quality, buffering, and playback issues
- Provide support with app installation, device compatibility, and settings
- Assist customers with subscription management, payment updates, and billing issues
- Support users with subscription pauses and cancellations
- Collect and communicate user feedback to contribute to platform improvements
- Ensure high-quality service and efficient response times across all channels
About Lisbon
Lisbon offers the perfect balance between city life and coastal living, with a mild climate, vibrant cultural scene, and welcoming international community. Enjoy historic neighborhoods, ocean views, and a high quality of life while building your international career.
Requirements:
- Fluent in Danish, both written and spoken
- Strong communication skills and customer-oriented mindset
- Previous experience in customer service is an advantage
- Able to handle technical troubleshooting in a structured and patient manner
- Comfortable working in a fast-paced, international environment
- Flexible and available to work rotational shifts
Offer:
- Accommodation in one of the company’s shared apartments
- Reimbursed flight ticket after 9 months
- Paid training and continuous coaching
- Permanent employment contract
- Private health insurance after 6 months
- Portuguese language courses and social activities
- International work environment with career development opportunities
- 40 hours per week (8 hours per day plus lunch break)
- Rotational shift pattern, Monday to Friday between 10:00 and 22:00