Customer Service for Beauty Brand - French speaker

Detalhe da Oferta:

At Teleperformance Portugal, you will have the opportunity to inspire and help customers by sharing your passion for beauty products and work for a luxury brand in a fast-growing company within a multicultural environment with great teammates!

Build a successful career in one of the best companies to work for in Portugal!

• Set and maintain the highest levels of service for consumers and guests, providing advice, answering questions, and promoting the client’s brands in every interaction;
• Communicate with consumers by telephone, email, live chat, messaging, social media
• Provide advanced sales through servicing to ensure well rounded and complete beauty solution for consumers;
• Place orders, resolve technical queries, and undertake associated administrative activities;
• Provide first contact resolution on service inquiries and complaints, as well as more complex consumer questions and complaints on a wide variety of topics;
• Liaise with leadership and other teams to ensure a full resolution for the consumer;
• Understand the potential risk to the business of some inquiries/complaints and show awareness of when cases need to be escalated to an I&E advisor or Team Leader (i.e. social media public posts that can turn viral, etc).

• Fluent level of written and verbal communication skills in French;
• Good level of written and verbal communication skills in English (minimum B2);
• Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
• Previous call center experience in a sales and/or customer service capacity;
• Aptitude for problem-solving;
• Dynamism and team spirit;
• Flexible and quick learner, able to adapt continuously.

• International career in a multicultural environment;
• Training and familiarization phase;
• Investment in training and personal development;
• Opportunity to grow in a dynamic leading multinational company;
• Accommodation in a Teleperformance apartment;
• Refund of initial flight expenses;
• Annually complementary return flight to your home country (within Europe);
• Health Insurance since day one in the company;
• Free company events and activities.

Apply Here: https://jobs.teleperformance.pt/recruitment/job-offer-fr/?id=french-customer-service&ref=11880000