Online Customer Care Associate – German Speaker – Lisbon

Description: Are you ready for a new professional experience in Portugal? Join a world-leading customer service provider in Lisbon and support international clients while developing your career in a multicultural environment.

• Answer incoming customer inquiries via phone, email, or chat
• Identify issues and provide effective solutions
• Ensure customer satisfaction with professional support
• Record data accurately in the CRM system
• Provide ad-hoc assistance when required
• Collaborate with colleagues and contribute to team success

Requirements:

• Native-level German speaker with at least B2 English
• High school diploma or equivalent required
• Excellent communication and listening skills
• Attentive, professional, and customer-oriented
• Strong sense of teamwork and commitment
• Motivated to embrace intercultural experiences and expat lifestyle
• Living in or willing to relocate to Portugal
• Valid Portuguese work permit required

• Contract: Long-term renewable fixed-term contract
• Working hours: Full-time, Monday to Friday, 7:00–22:00 rotational schedule (8h/day plus 1h break)
• Salary:
• 950–1,050 € gross/month with free accommodation in a shared flat (bills included)
• 1,300–1,500 € gross/month without accommodation
• Training: Paid training (1 to 4 weeks)

Relocation package:

• Reimbursement of initial flight after 9 months
• Airport pick-up upon arrival
• Annual return flight to your home country within the EU
• Support with paperwork and bank account setup

Extras:

• Free Portuguese lessons, cooking classes, sports activities, and social events
• Real opportunities for career progression

Your future company

This multinational company is recognized as one of the best providers of sales and customer service solutions worldwide. Based in Lisbon, it supports employees with career development, training, accommodation, and social integration while fostering an international workplace with over 80 nationalities.