Salesforce Business Analyst

• Responsibilities
• Requirements Gathering & Analysis o Collaborate with business stakeholders to understand processes and pain points.

• Solution Design Support o Work with Salesforce architects and developers to design scalable solutions.

• Process Optimization o Analyze existing workflows and recommend improvements using Salesforce capabilities.
• Testing & Validation o Prepare test cases and support UAT for new features and releases.
• Documentation & Training o Create process documentation and user guides.

• Stakeholder Communication o Act as the primary point of contact for Salesforce-related projects.

• 5+ years of proven experience as a Salesforce Business Analyst.

• Strong understanding of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
• Knowledge of CRM processes (lead-to-opportunity, case management, customer service).
• Familiarity with Salesforce automation tools (Flows, Process Builder).
• Ability to create reports and dashboards for business insights.
• Understanding of data management and security models in Salesforce.
• Experience with Agile methodology and writing user stories.

• Basic knowledge of Apex, Lightning Components.
• Familiarity with Salesforce APIs and integration concepts (also with Training management solutions would be helpful).
• Experience with data migration tools (Data Loader).

• Strong problem-solving and analytical mindset.
• High reliability and ownership for data quality and delivery.
• Collaborative, open communicator across technical and business teams.
• Proactive, curious, and eager to continuously learn new technologies.
• Structured and autonomous working style in agile environments.

• Fluency in English (mandatory) Desired Certifications
• Salesforce Certified Administrator (mandatory)
• Preferred: Salesforce Business Analyst Certification, Platform App Builder.

Sector: Automotive Tech Location: Porto Work model: Hybrid (2x/week in the office)