[ref. v3635804] Customer Service Representative for Spotify - French speaker

Detalhe da Oferta:

Are you looking for your next career move working in the music area? Teleperformance is recruiting a Customer Service Representative for Spotify with French!

• Provide first level support to unmanaged advertisers placing ads via Ad Studio,customer contact via voice, e-mail and chat;
• Manage all queries, requests and feedback received via chat to ensure a timely resolution and an overall positive client experience;
• Identify sales opportunities that can either be passed onto our sales;
• Leverage internal systems to log issues and escalate technical queries to our internal support teams;
• Identify fraudulent activity and take action to mitigate risk;
• Assist with general billing queries and process refunds for eligible advertisers.

• Fluent level of French and a B2-level in English;
• Good communication skills and ability to provide world class service to new and returning customers;
• Strong web-based navigation skills;
• Flexible and quick learner, able to adapt continuously;
• Experience with Salesforce case management is a plus.

• Excellent work opportunity in a leading multinational company;
• International career in a multicultural environment;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Long-term development opportunities;
• Private health insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, sport activities and organized events.

Apply Here: https://jobs.teleperformance.pt/recruitment/job-offer-fr/?id=french-customer-service&ref=11880000