Team Leader - Dutch-speaking

Experience the power of a game

• changing career Are you ready to take the next step in your leadership career?

• the ones you use every day
• improve their businesses with innovation, technology, and people.

Operating in over 70 countries, we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture." If you're looking to grow and be inspired, as a Team Leader based on-site in Porto, Portugal, you'll play a key role in driving team performance, delivering exceptional customer experiences, and supporting the success of our operations.

Career growth and personal development We'll equip you with all the training, cutting-edge tools, and ongoing support you need to excel.

• over 80% of our leadership team has been promoted internally.

You'll also have access to a range of FREE Learning and Leadership Development programs to help you grow into future leadership roles.

• Supervise the day-to-day operations of a team of call center associates, including attendance and performance monitoring in line with company policies and legal requirements
• Coach and develop team members through regular feedback sessions to ensure performance metrics and KPIs are consistently achieved
• Identify performance gaps, create action plans, and implement corrective measures when needed
• Ensure the service delivered meets contractual KPIs and financial targets
• Communicate clear expectations and provide timely updates to your team
• Act as a point of escalation for complex customer interactions, providing support and solutions
• Lead team meetings to share updates, encourage collaboration, and gather feedback
• Organize and promote team engagement activities
• Stay up to date with internal processes, policies, and procedures, and participate in ongoing leadership training
• Promote company values through a positive attitude and strong team advocacy Your qualifications You'll be a great match if you:
• Are fluent in Dutch (native/C2 level) and have a good level of English (B2 or higher) Mandatory
• Have at least 1 year of experience in a Team Leader or Supervisor role in a BPO environment
• Ideally have a background in Customer Care or the Health/Medical sector
• Are highly motivated, with a strong ability to coach and develop team members
• Possess excellent communication and interpersonal skills
• Can effectively prioritize, multitask, and meet deadlines in a fast-paced environment
• Have strong leadership skills and the ability to guide and motivate a team
• Are flexible and willing to work on a 24/7 rotating schedule What's in it for you In this role, we offer benefits that support your success and well-being:
• Competitive salary (base + performance bonuses)
• Health insurance from day one
• Central office location in Porto, Portugal
• Fully paid training and onboarding
• Career development programs and internal mobility opportunities Experience the best version of you!

If this sounds like the next step in your leadership career, we'd love to hear from you.

Eligibility to work In accordance with Portuguese law, only applicants who are legally authorized to work in Portugal will be considered for this position.