Developer Support Specialist – Russian-speaking

Are you a tech-savvy Russian speaker who loves solving complex problems and helping developers succeed? We are urgently hiring a Developer Support Specialist to join the Oeiras-based team of a global technology leader. If you thrive at the intersection of technology and customer care, this role is made for you.

In this position, you will be supporting developers and technical users by diagnosing and resolving product-related issues, providing guidance on implementation, and ensuring they can make the most of cutting-edge platforms and tools.

Your responsibilities:

• Handle technical inquiries from developer communities via email, chat, or phone
• Diagnose and resolve integration and implementation challenges
• Guide customers through product features, APIs, and documentation
• Collaborate with engineering teams to flag and track product issues
• Maintain detailed records of issues and resolutions

What we are looking for:

• Russian: C1/C2 level (native or fluent)
• English: strong written and verbal skills (C1 minimum)
• Solid understanding of technical concepts (APIs, software, web platforms)
• Experience in technical support is highly valued
• Analytical thinking with a methodical approach to problem-solving
• EU citizenship or valid Portuguese work/residence permit required
• High School Diploma required. Technical support experience mandatory.

What is in it for you:

• Work alongside the best engineering and support professionals in the industry
• Modern office space in Oeiras, just outside Lisbon
• Competitive salary and benefits package
• Continuous learning and technical development opportunities
• Be part of an innovative, globally recognized technology team