Junior Service Manager

Were looking for a Junior Service Manager to join the Governance & Service Management area of a leading organisation in the aviation and airport operations sector. This is not a purely administrative role. Were looking for someone who takes ownership of service quality someone who monitors SLAs and KPIs with a critical eye, holds suppliers accountable to what was contractually agreed, and isnt afraid to escalate when commitments arent being met.

• Monitor and report on SLAs, KPIs and service performance metrics identifying deviations and flagging risks proactively
• Follow up with suppliers and partners to ensure contractual commitments are honoured, pushing back when they are not
• Support end-to-end service follow-up from both an operational and customer perspective
• Contribute to servisse governance frameworks, processes and documentation
• Support financial tracking of services budget control, cost monitoring and invoice validation
• Gather and structure business requirements related to servisse improvements
• Prepare reports, dashboards and materials for governance and service review meetings
• Support continuous improvement initiatives across services and providers What we are looking for
• Bachelors degree in Management, Information Systems, Finance or a related field
• Some professional experience or a strong genuine interest in service management, project coordination or governance
• A data-driven mindset comfortable working with metrics, KPIs and operational reports
• Assertive communication style and the ability to manage multiple stakeholders with clarity and confidence
• Basic understanding of IT service management concepts (ITIL knowledge is a plus)
• Fluent English, both spoken and written Nice to have
• ITIL Foundation certification (or active pursuit of it)
• Experience with service reporting tools or KPI dashboards
• Prior exposure to vendor management or contract follow-up If this sounds like the kind of role where youd thrive, wed love to hear from you.