German Speaker - Customer Service Representative

Location : Remote, Portugal

Job Description:

As a Customer Service German Speaker, you will be responsible for providing excellent customer service to German-speaking customers. You will be the first point of contact for customers, handling inquiries, complaints, and providing solutions to their problems.

Your main goal will be to ensure customer satisfaction and retention.

Key Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Providing product and service information to customers
• Handling and resolving customer complaints and issues
• Keeping accurate records of customer interactions and transactions
• Collaborating with other teams to ensure customer satisfaction
• Identifying and escalating priority issues to the appropriate team
• Meeting and exceeding customer service targets and goals

Qualifications:

• Native or fluent German speaker
• Excellent communication skills, both written and verbal
• Customer-oriented with a positive attitude
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills
• Previous experience in customer service is a plus

Benefits:

• Competitive salary
• Welcome bonus
• Relocation package for candidates living outside of Portugal
• Career development opportunities
• Dynamic and international work environment

If you are a customer-oriented Italian speaker looking for a new challenge in a dynamic and international environment, we would love to hear from you. Apply now and join our team in Portugal!