Customer Service Representative - Braga, Portugal

Are you ready to deliver excellent customer service while enjoying life in Braga a city known for quality of life, affordability and a welcoming, laidback atmosphere? We are seeking a German-speaking Customer Service Representative to join our team, providing support to clients and helping ensure smooth communication and satisfaction in a friendly and growing environment.

• Handle client inquiries and provide efficient, professional support in German (and English when needed), ensuring clear communication and a positive customer experience.
• Manage customer accounts: advise clients about services and products, answer questions, resolve issues and maintain longterm relationships to support retention and satisfaction.
• Collaborate with internal teams sales, operations, support to coordinate client responses, share feedback, and ensure smooth workflows.
• Use office software and internal systems to track client interactions, record data accurately, and maintain up-to-date client records.
• Show empathy, clear communication and professionalism helping resolve complaints or requests promptly and maintaining a customeroriented mindset at all times.

• Native or fluent German (written and spoken), and good English to work in an international, multilingual environment.
• Previous experience in customer service, support, sales or account management.
• Strong communication and interpersonal skills friendly, patient and able to build rapport with clients.
• Good organisation and computer skills (e.g., office software, databases), and the ability to manage multiple tasks while keeping attention to detail.
• A proactive, client-focused attitude and readiness to learn, adapt, and contribute to a collaborative team environment.

• Competitive salary and benefits package rewarding performance and dedication.
• The opportunity to work in a multilingual, international setting gaining experience with global clients in a supportive team.
• A stable, full time role offering responsibilities and growth potential.
• The chance to live in Braga combining a fulfilling job with a high quality of life in a city praised for safety, affordability and pleasant living standards.

• Braga offers a lower cost of living and more affordable housing compared with many larger Portuguese or European cities making it easier to enjoy a comfortable lifestyle.
• The city is repeatedly ranked among the top places in Portugal (and Europe) for quality of life, thanks to safety, good public services, and a welcoming environment for residents and newcomers alike.
• Braga combines rich neighbourhoods, cultural heritage, and relaxed way of life whether you enjoy historic streets, cafés, green spaces or friendly community vibes, this city offers balance between work, comfort, and lifestyle.

If you have strong German language skills, a client oriented mindset, and appreciate the idea of combining your career with life in a welcoming, affordable city like Braga this Customer Service Representative role could be a great fit.