Customer Service Agent — Consumer Credit — Braga, Portugal

Customer Service Agent — Consumer Credit (French) — Braga, Portugal

We're urgently hiring French-speaking customer service professionals to join an on-site team in Braga supporting a leading consumer credit platform. If you're fluent in French and passionate about helping people manage their finances, this role is for you.

Key Responsibilities:

• Assist French-speaking customers with credit-related enquiries via phone and written channels
• Guide customers through account processes, payment solutions, and service options
• Meet daily service quality and productivity targets
• Work Monday to Friday on rotating shifts, with Saturday morning availability
• Maintain accurate records and follow escalation procedures
• Deliver a warm, professional customer experience at every touchpoint

What We're Looking For:

• French at C2 or native level — no accent; this is a strict requirement
• No English required
• 6-month contract (with potential for renewal)
• Team-oriented, adaptable, and performance-driven
• Comfortable in a structured contact centre environment
• Willing to work Monday–Friday rotating shifts plus Saturday mornings

Why Join?

You'll gain solid experience in financial services customer support, backed by strong team management and performance coaching in a growing contact centre in Braga.

Apply Now: Apply now — this is an urgent hire.