Customer Service Agent - Banking Company with German

We are recruiting on behalf of our client

• a worlds leading outsourcing company that provides services related to customer/technical support, content moderation, sales and marketing.

Are you fluent in German and have strong communication skills?

Take the next step in your career by working with some of the top global brands.

• Communicate with customers via phone, chat, and email.
• Monitor and resolve cases efficiently to ensure quick resolution.
• Maintain customer satisfaction while representing a major brand.
• Develop and sustain strong, professional relationships with partners, always showing empathy.
• Work towards achieving targets set by both the client and the company.

• Fluency in German B2
• Fluent, verbal and written skills in English (C1);
• Excellent communication skills;
• Strong phone contact handling skills and active listening;
• Customer orientation and ability to adapt/respond to different types of characters.

• Comprehensive relocation support to Porto for candidates relocating from abroad;
• Competitive monthly salary;
• Health benefits and various other discounts;
• Full training provided by certified instructors;
• Opportunities for career advancement and professional development; You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment