German Support Specialist - Remote in Portugal Mainland

If you're ready to bring your language skills and problem-solving abilities to a dynamic team, we want to hear from you!

Responsibilities:

If you are selected as a German Speaking Support Specialist, you would be responsible for the tasks below:

• Support to customers’ online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests).
• Handle very sensitive customer and client information, having to follow the standard PCI and GDPR policies
• You will be interacting with customers, Carriers/Couriers, financial institutions, other Support Specialists, and other internal departments.
• There is a wide range of responsibilities focused on improving the overall customer experience and maintaining the highest customer service standards at all times.
• Quickly and effectively recognize and analyze complex problems and escalate to the dedicated team, if necessary, with the help of the Knowledge Base.
• Team-oriented, combining efforts in achieving the project’s goals.

Requirements

In order to be selected as a German Speaking Support Specialist, you must have the requirements below:

• Flawless communication skills, proficient (both written and oral) in English (C1)
• Ability to work in a sensitive and classified information environment is an advantage
• Ability to work quickly and efficiently under deadline pressure.
• Very good accuracy and attention to detail, understanding that small details can make the
• biggest difference.
• Proven ability to work and make decisions with minimal supervision.
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
• Working in a back-office environment with customer satisfaction in mind
• Excellent written and verbal communication skills
• Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
• Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with that.
• As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.
• Extraordinary teammate, thriving in an environment where camaraderie matters.

• Fully remote position to work from home from anywhere in Portugal mainland (no Portuguese islands included).
• Equipment provided by the company.
• Private health insurance from first day.
• Salary: 1373 euros gross per month (12 payments per year) including allowances.
• Performance bonus.
• Free language lessons.
• Working hours: 8h per day, 5 days per week from 7 am to midnight rotational.
• Opportunities of career progression after 6 months.
• Relocation package: refund of the flight ticket after 6 months.
• Multicultural work environment.