Customer Service Associate | Full-time
Learn About Knok
At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission.
Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting-edge Patient Journey Engine.
With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries.Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.
Are you ready to join us in revolutionising healthcare and making a tangible impact on people's lives?
About the role
We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.
As a Customer Service Associate, you will:
- Book home consultations, ensuring efficiency;
- Handling emails and calls related to home consultations;
- Registration and management of appointment requests;
- Controlling and monitoring of home consultations activity in real time;
- Coordinate appointments with the triage team and doctors;
- Provide feedback to other teams;
- Ensuring a positive experience for doctors, customers, and partners;
- Clarification on knok subscription plans.
About you
To be considered for this role, here are the skills we're looking for:
- Computer skills and good ability to use different tools simultaneously;
- Good communication and argumentation skills;
- Team spirit;
- Time flexibility, namely for shifts (24h);
- Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business.
Nice to have:
- You have previously worked in customer service and/or health care companies;
- Worked in a fast paced, growing environment, preferably in a technology company;
- Good level of English, spoken and written;
- Previous experience in working with healthcare and insurance providers.