Italian Customer Support - Hybrid in Porto

Italian-Speaking Claims & Customer Support Specialist

Porto, Portugal | Hybrid (after training) | Full-time

We are currently hiring Italian-speaking professionals to join a growing international team in Porto. This is a great opportunity for candidates with a background in customer support, administration, or even mechanics, looking to build a stable career in a structured environment.

Your role

You will be responsible for managing and processing automotive-related cases, ensuring accuracy, compliance, and high-quality service:

• Register and manage cases in internal systems
• Handle automotive repair claims according to contract coverage
• Verify request eligibility and assess risk
• Communicate with internal departments and partners (phone & email)
• Notify decisions to customers and stakeholders
• Ensure administrative follow-up of all operations
• Maintain quality, compliance, and data confidentiality standards
• Contribute to team performance and continuous improvement

• C2 Italian level + Portuguese or English (minimum B2)
• Experience in customer support, administration, or similar roles
• Background or interest in mechanics is a strong plus
• Strong communication and organizational skills
• Ability to work under pressure and manage multiple tasks
• Team-oriented mindset with a proactive attitude

• Salary: €1000 – €1100 gross/month (depending on experience)
• €12/day meal allowance
• Health and life insurance
• Hybrid model: first month on-site, then 50/50 hybrid (based on autonomy)
• International and supportive work environment
• Career growth opportunities

Location: Porto, Portugal

Interested?

Please send your updated CV or reach out for more information.

Marco Velenosi

marco.velenosi@cbtalents.com

+39 334 619 6398