[ref. r41797321] Customer Experience Associate - Greek - Accenture
WHY ACCENTURE
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.
With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
THE ROLE
This is a customer centric role focused on delivering an outstanding customer experience to the top tier customers of a global Fortune 500 company, working with them and their account managers to provide high level support and advice. Success in this position requires exceptional customer service skills with a desire to support the efficiency of global business’ digital marketing campaigns.
The purpose of which is to provide multilingual customer support to large/premium advertising accounts based in Europe, Middle East and Asia. The job involves checking clients’ accounts for several purposes as general inquiries, billing information, verifying data, support training of existing and new activity processes:
- The support is provided through different channels – live chat, email and phone
- Responsibility for helping these customers through support and by demonstrating the value of the multi-channel advertising solutions
- Be an advocate of our organization and strive to exceed in customer satisfaction ratings
- Provide product and tool support to improve the overall client’s experience
- Identify trends and solve problems facing multiple business customers